My BioCharger won't connect using an Ethernet cable

These are the steps to follow if your BioCharger isn't connecting to the internet using an Ethernet cable.

1. Unplug the Ethernet cable from the BioCharger
2. Restart the internet router to which the cable is connected
3. Wait for the router to power up all the way
4. Power off the BioCharger
5. Plug the Ethernet cable back into the BioCharger
6. Power on the BioCharger
7. Verify you are seeing flashing lights on the router where the cable from the BioCharger is connected. If no lights are seen it is most likely either a cable issue or an issue with the connection on the router

If you are still unable to get it connected you can schedule a call with the support team:

https://go.oncehub.com/BioChargerNGSupport