---
title: How do I Reset BioCharger myCloud Dashboard Password?
description: -
---

[Skip to content](https://support.biocharger.com/kb/how-do-i-reset-biocharger-mycloud-dashboard-password#main-content)

English

Show submenu for translations

[![bc-logo-square](https://support.biocharger.com/hs-fs/hubfs/bc-logo-square.png?width=80&height=72&name=bc-logo-square.png)](https://biocharger.com/)

- [myCloud](https://mycloud.biochargerng.com/)
- [BioCharger Manual](https://biocharger.com/manual/biocharger-manual.pdf)
- [Schedule a Support Meeting](https://meetings.hubspot.com/biocharger/support)
- [Purchase Accessories](https://biocharger.com/shop/)
- [BioCharger Business Toolkit](https://biocharger.notion.site/biocharger-business-toolkit?pvs=74)

Open main navigation

Close main navigation

- [myCloud](https://mycloud.biochargerng.com/)
- [BioCharger Manual](https://biocharger.com/manual/biocharger-manual.pdf)
- [Schedule a Support Meeting](https://meetings.hubspot.com/biocharger/support)
- [Purchase Accessories](https://biocharger.com/shop/)
- [BioCharger Business Toolkit](https://biocharger.notion.site/biocharger-business-toolkit?pvs=74)
- English
  
  Show submenu for translations
- [Contact us](mailto:support@biocharger.com)

[Contact us](mailto:support@biocharger.com)

 Search a topic:

- There are no suggestions because the search field is empty.

1. [BioCharger Knowledge Base](https://support.biocharger.com/kb?hsLang=en)
2. [FAQs](https://support.biocharger.com/kb/faqs?hsLang=en)

# How do I Reset BioCharger myCloud Dashboard Password?

[![](https://support.biocharger.com/hubfs/Knowledge%20Base%20Import/01HZKVYRKTVK8DV4X40Y0D6XSC-Jan-19-2026-06-29-29-5075-PM.png)](https://support.biocharger.com/hc/en-us?hsLang=en)

Visit the myCloud login page at mycloud.biochargerng.com, and click the blue 'Reset password' link above the Login button.

![](https://support.biocharger.com/hubfs/Knowledge%20Base%20Import/44180370719379.png)

 

 

The 'Reset password' link will bring you to a page where you can submit the email address associated with your account.  Once you put your email (all lowercase), click on *Reset*.  You should receive an email with a new random password within a minute or so. You may need to check Spam/Junk folders.

 

![](https://support.biocharger.com/hubfs/Knowledge%20Base%20Import/44180370720787.png)

 

When you receive your email, the new random password is at the end of the first sentence. Copy the password. 

 

![](https://support.biocharger.com/hubfs/Knowledge%20Base%20Import/44180370723347.png)

 

Return to the login page at mycloud.biochargerng.com, and login with your email and new password.

From there, you can click the gear icon in the upper right corner and select the 'Change Password' option to set your own password. 

 

 

 

 

- [Getting Started](https://support.biocharger.com/kb/getting-started?hsLang=en)
- [General](https://support.biocharger.com/kb/general?hsLang=en)
- [FAQs](https://support.biocharger.com/kb/faqs?hsLang=en)
- [Troubleshooting](https://support.biocharger.com/kb/troubleshooting?hsLang=en)
- [myCloud](https://support.biocharger.com/kb/mycloud?hsLang=en)

[![BioCharger logo](https://support.biocharger.com/hubfs/website-logo-dark.svg "BioCharger logo")](https://biocharger.com)

#### (855)-550-7740 [support@biocharger.com](mailto:support@biocharger.com)

[mailto:support@biocharger.com](mailto:support@biocharger.com) <https://meetings.hubspot.com/biocharger/support>

Copyright © 2026,